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Re: [blue]JJ找工专贴，大家有什么好工作介绍请加进来，我来整理 [M02]，整理内容
Position : Assistant Manager Authorization
No of Opening : 6
Department : Authorisation
Job Duties:
1) Make sound credit decision on on-us card referrals, which includes:
· Approving transactions that are within his/her lending authority and referring those transactions to superior if they are beyond his/her approval limit.
· Judging / recommending / approving the pre-arranged authorization referrals via Customer Service Section.
2) Handle voice/ telex/ fax authorization requests from merchants relating to HSBC
cardholders and non-HSBC cardholders.
3) Handle calls from Lost Card Reporting Hotline in a prompt, efficient and accurate
manner. Perform lost card maintenance. Access On-line Banking System to stop
Phone Banking Service, opt-out / cancel Internet Banking Service for lost
card account whenever necessary.
4) Perform lost card (credit and debit cards) replacement maintenance.
5) Follow proper handling procedures for counterfeit/suspected counterfeit transactions
and be alert at all times to prevent fraudulent card.
6) Process emergency card replacement request from VTSC and perform the required
follow up work.
7) Assist in preparing monthly statistics/returns and other administrative/follow up work
as instructed.
8) 24 hours rotating shift is required (including holiday).
The Person:
1) College graduates or a qualification acquired via relevant experience.
2) Previous exposure in departments where regular decision making is required.
3) Previous work experience in financial services sector and/or credit card centres is a
distinct asset.
4) Good command of both spoken English and Cantonese are crucial to the role. Must be able to communicate in oral English in a clear and precise way.
Position : Assistant Manager Customer Service
No of Opening : 10
Department : HSBC Call Centre
Job Duties:
1) To achieve excellent customer service and optimum efficiency in handling telephone enquiries.
2) Ensure that a high level of internal and external customer service is maintained.
3) Fixed overnight shift is required (including holidays).
The Person:
1) College graduates or a qualification acquired via relevant experience.
2) Previous work experience in financial services sector and/or credit card centres is a distinct asset.
3) Good command of both spoken English and Cantonese are crucial to the role.
Position: Assistant Manager Customer Communication
No of Opening : 11
Department : Email Written
Job Duties:
1) Collect relevant product and service information and provide accurate and high quality response to written customer enquiries via phone, emails and letters.
2) Actively turn customer enquiries into sales and cross-selling and referral opportunities.
The Person:
1) Diploma holder, major in English or Finance is preferable.
2) Excellent spoken and written communication skills and creative problem solving abilities.
3) Excellent customer service mindset. PC literacy and exposure to email handling.
4) Able to keep abreast of all new development and implementation of new products and services.
5) Able to grasp every opportunity to turn enquiries into sales opportunities. College/university graduates or a qualification acquired via relevant experience.
6) Previous exposure in departments where regular decision making is required.
7) Previous work experience in financial services sector and/or credit card centers is a distinct asset.
8) Good command of both spoken English and Cantonese are crucial to the role. Must be able to communicate in written English in a clear and precise way.
Position : (Senior) Customer Service Executive
No of Opening: 20
Department : Private Banking
Job Duties:
1) Capture accounting data entries.
2) Approve accounting records from source documents.
3) Handle daily administrative work.
The Person:
1) Diploma holder with major in accounting or Finance.
2) Able to read and write English.
3) Proficient in PC skills.
4) Attention to details & enjoying working with numbers.
5) Shift working hour required.
Position : Assistant Customer Support Manager
No of Opening : 8
Department : HBAP ATM Monitoring
Job Duties:
1) Monitor the performance of ATM/BCDM failure via the ATM Action Console.
2) Report such failure message instantly or at regular time intervals to respective offices via
L-Note or telephone.
3) Provide daily ATM/BCDM terminal status summary to respective ASP offices.
4) Advise respective responsible parties for problem fixing.
5) Produce daily/monthly ATM failure reports to respective ASP offices.
6) Handle enquiries from ASP offices if necessary.
7) Monitor the performance of ATM/SST failure via the ATM Action Console.
8) Call respective responsible parties (branches, ATM Team, outsourcing agents) for problem fixing.
9) Arrange service call to terminal vendor.
10) Handle enquiries from AMH branches/DFV/vendor if necessary.
The Person:
1) Good command of both spoken and written English.
2) Good interpersonal skills.
3) Excellent communication skills.
4) Be able to work independently and under pressure.
5) 24X7 working schedule, shift needed.
Position : Assistant Manager, Operations
No of Opening : 2
Department : HBAP ATM Monitoring
The Job
1) The jobholder is the Team Leader of the HBAP ATM Monitoring in the 1st & 2nd shifts. S/he is able to co-ordinate and supervise the operations in the shift.
2) Monitor the operations at maximum productivity, profitability and service excellence in line with the business objectives.
3) Ensure all tasks are performed in accordance with Department Procedure Manual and customer requirements within the service lead-time.
4) Supervise the operations and provide guidance to subordinates on matters they cannot resolve by themselves.
5) Plan and organize the activities for his/her subordinates in accordance with different situations.
6) Manipulate the resource more effectively during the peak and non peak hours/days.
7) Perform the same tasks as the ATMP Monitoring Operator.
The Person:
1) Good command of both spoken and written English.
2) Good interpersonal skills.
3) Experience in team management and coaching.
4) Excellent communication skills.
5) Be able to work independently and under pressure.
6) 24X7 working schedule, shift needed.
Position : IT Security Manager
No of Opening : 1
Department : ITS
Job Duties:
1) Lead the implementation of Group IT Security policy in HDPG
2) Develop, administer and monitor access controls to systems and information.
3) Provide specialised expertise for information security-related issues.
4) Security incidents reporting and management.
5) System access control and passwords management.
6) Software releases / fixes management and implementation.
7) Ensure HDPG comply with Audit, local regulations and other relevant IT Requirements.
8) Implementation of enterprise-wide disaster recovery/ business continuity plans.
The Person:
1) Should have good knowledge on the security standards of the Group and GSC
3) Can seek guidance / comments from audit or Group / GRC IT Security whenever necessary.
4) With 2-5 working experience
5) University (BA) or (BS)
6) Be familiar with:
Servers: OS/2, Windows NT, Windows 2000, Novell Netware and Windows 2000
advanced servers.
Workstations: OS/2, windows 95/98, Windows 2000 and XP workstations.
Software: IBM operating system and applications, Microsoft operating systems and office automation Packages as well as in-house developed applications.
Telecoms: Nortel Passport, Cisco Global/Domestic router network, Aspect ACD and related call centre Infrastructure, Eyretel voice recorders, switches and Nortel PABXs.
Position : Senior IT Support Executive
No of Opening : 3
Department : ITS
Job Duties:
1) Carry out daily production system administration.
2) Participate in production problems resolution.
3) Server capacity usage monitoring and planning.
4) Participate in setting up of new systems / operation.
5) Maintain system related records accurately.
6) Participate in contingency drills.
The Person:
1) Should have good knowledge on the security standards of the Group and GSC
2) Can seek guidance / comments from audit or Group / GRC IT Security whenever
necessary.
3) With about 2 years working experience
4) Education: Secondary School
5) Be familiar with:
Servers: OS/2, Windows NT, Windows 2000, Novell Netware and Windows 2000
advanced servers.
Workstations: OS/2, windows 95/98, Windows 2000 and XP workstations.
Software: IBM operating system and applications, Microsoft operating systems and
office automationPackages as well as in-house developed applications.
Telecoms: Nortel Passport, Cisco Global/Domestic router network, Aspect ACD and
related call center Infrastructure, Eyretel voice recorders, switches and Nortel PABXs
Position : Asst. Administration Manager
No of Opening : 1
Department : MSV
Job Duties:
1) Maintain warehouse record and goods distribution Co-ordinate staff activities such as annul dinner, Christmas party, sports day, CCSS, etc.
2) Assist in management of company premises through renewing leasing contracts, updating the user handbook &records and provide facility management.
3) Prepare various internal and external reports regularly (e.g. Environmental report, Monthly report, Facility report, etc.
4) Key management and key annual checking
5) Internal Support (i.e. meeting rooms booking and monitoring for GZC/GZT; distilled water arrangement for GZC/GZT/PDC); Circular checking; Monthly telephone list update)
6) Draft and type memoranda, manual, Manual, correspondence for the department head
7) Set up department central filing system and be responsible for material retrieval –manual, memoranda, monthly reports, circulars, handouts, etc.
The Person:
1) IT literate and proficient in MS Office
2) An independent worker with good planning/organizing, interpersonal skills and conscious to details
3) Good at communication skills in English and Chinese, both spoken and written
Position : Customer Service Executive
No of Opening : 2
Department : HSBCnet
Job Duties:
1) To create customer profiles, link accounts to the customer profiles and set up appropriate services on individual accounts.
2) To check the status of account set up on the next working day and report any discrepancies to the related PCM sites.
3) Liase with other AMH departments and overseas PCMs regarding customer/account profile set up.
4) Liase with 3rd banks to set up 3rd bank account for reporting and transacting.
5) Input data in the database for monthly fee and set up fee collection.
6) Fixed overnight shift required.
The Person:
1) General banking experience, especially for various types of account maintenance.
2) Teller experience is also preferable.
3) Good English written skill
4) Proficient in Microsoft Office, e.g. Word, Excel with good English and Chinese typing |
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狗仔卡
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显身卡
发表于 2005-6-2 18:02
发表于 2005-6-2 23:41