[本帖由叶ＭＭ修改于2008-05-12 17:15:33] [本帖由叶ＭＭ修改于2008-05-12 17:18:12]作者: 叶ＭＭ 时间: 2008-5-12 17:13 标题: Re: 招人--销售@客服 职位一:客服代表
Responsibilities
-Handle customer enquiries
-Using good communication skills to communicate timely with customers and listen to their request in order to enhance customers’ satisfaction
-Tactfully handle customers' telephone or written problems or complaints, minimize the negative impact of customers' feelings
-Timely escalate customers' complaints to higher management when necessary
-Prepare customers' fault report and make follow up actions
Requirements
-Colleague degree or above in English or IT related discipline is preferable.
-Preferably with some customer service working experience
-Proficient in written and spoken English
-Able to communicate in Mandarin and Cantonese
-Good customer-oriented mindset and be self-motivated
-Good communication and interpersonal skills and be confident to familiar with IT networking theory and IT products in short period
-Willing to work under pressure作者: 叶ＭＭ 时间: 2008-5-12 17:17 标题: Re: 招人--销售@客服 职位二:客户经理
Responsibilities
-Promote company services and products
-Explore new business and meet sales quota
-Conduct Cold Call and Sales Activities
-Provide the best support and service to the customers
-Handle customer’s complaints and escalate the complaints to higher management if necessary
-Weekly forecast review
-Daily sales activities review
-Participate in product and sales training provided by company
Requirements
-University graduate with at least 1 to 2 years working experience in IT sales related field
-Fluent in speaking English is preferred as our clients are mostly expatriates with different nationalities
-Aggressive, positive working attitude and good presentation skill
-Able to work hard enough to meet pre-defined sales quota and high commitment in sales field
-Result-oriented and able to work under pressure作者: fox_hjy 时间: 2008-5-13 11:33 标题: Re: 招人--销售@客服 可惜，Spoken English总能难住我，也许还难住一帮人作者: mozambique 时间: 2008-5-13 12:20 标题: Re: 招人--销售@客服 看到E文就晕菜 [M05]作者: 叶ＭＭ 时间: 2008-5-13 13:48 标题: Re: 招人--销售@客服 有兴趣的快投递简历吧．作者: 乐乐的妈妈625 时间: 2008-5-13 16:47 标题: Re: 招人--销售@客服 去进修英文 [M20]作者: fox_hjy 时间: 2008-5-13 20:53 标题: Re: 招人--销售@客服 我的基础还非常好，也曾经努力，但缺少环境逼迫作者: 一缕阳光 时间: 2008-5-15 13:52 标题: Re: 招人--销售@客服 请问LZ，没有具体职位要求吗？作者: nicoleyan 时间: 2008-5-16 15:10 标题: Re: 招人--销售@客服